Delivery terms

DELIVERY BY POSTNL & BPOST

An Irrational Element ships all packages using standard PostNL & Bpost services, we also offer the option for UPS shipping services per request. . All orders will be shipped in accordance to the delivery policies below:

- After an order is processed, the package(s) will be shipped within 5 business days unless stated otherwise.

- Orders shipped from our Japanese warehouse can take up to 10 working days to be dispatched.

DELIVERY TIME (EU STUDIO)

- Orders within BeNeLux usually take 1-4 working days to be delivered.

- Orders within the EU usually take 3 - 10 working days to be delivered.

- Orders outside the EU usually take 4 - 20 working days to be delivered

DELIVERY TIME (JAPANESE WAREHOUSE)

- Orders within Japan usually take 1-4 working days to be delivered.

- Orders within Asia usually take 3 - 12 working days to be delivered.

- Orders outside Asia usually take 4 - 20 working days to be delivered

SHIPPING AND SHIPPING COSTS

- All standard orders are free of shipping costs and are shipped with PostNL, Bpost and on occasion UPS. If you have any shipment requests please reach out to info@an-irrational-element.com.

- Orders with a total lower than €150 are subject to being shipped without tracking code. Would you like to have your order shipped with track & trace? Please reach out to info@an-irrational-element.com to inquire about this process. An Irrational Element will keep prove of shipment on all orders. An Irrational Element takes no responsibility for packages that are lost or not delivered.

- Any import or product related taxes are deemed to be paid by the customer, in no case does An Irrational Element cover these costs. This is also the case for returned items.

- Misuse of our free shipping arrangement by for example not collecting or denying your placed order will not result in a refund from An Irrational Element. Any order that is sent back will be kept 14 for re-shipment, in this period we will contact the buyer. If there is no response An Irrational Element will put this item back in stock.

- An Irrational Element is not liable for loss or damage caused during transit of goods.

DELAYED DELIVERY

If a delivery is delayed you will be contacted as soon as possible.

PRE-ORDERS: Have you placed a pre-order? You can find shipping date at product description and on your order confirmation. In case one of the articles can be shipped later than the rest, we will try to ship the rest first. An Irrational Element will always contact you first and then decide if the package should be send right away or when all the articles are on stock.

CANCELLATION

An Irrational Element that once an order has been placed there is no possibility of cancellation of this purchase and An Irrational Element will continue to process the order.

RETURN OR EXCHANGE

An Irrational Element does not accept any return or exchange of goods for any reason whatsoever except the following: In the case of receiving incorrect sized goods at the time of delivery An Irrational Element will accept exchange or refunds only if the buyer contacts An Irrational Element within 7 days of the delivery of these goods through info@an-irrational-elemenet.com. An Irrational Element will take responsibility for the shipping costs in these instances. Returned goods are only accepted unused, unwashed and with all original labels & packaging attached.

For any doubts about sizing, materials, fit or anything else please mail to

info@an-irrational-element.com.